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苹果公司技术文档翻译--高质量中译英翻译案例

案例介绍

该案例是言灵公司为一家外资网络公司所提供的本地化项目内容之一,本项目由1名言灵高级翻译进行初译、另一个高级翻译进行审校,最后由言灵的美国语言专家doug roos在美国完成母语审校。整个项目的等级是T2+E2+P2+QA,(关于我公司TEPQ流程说明,请参见质量控制)。此案例可供外资公司的客户或有高等级翻译质量需求的客户参考。

*** 符号代表隐私信息。

原文

 支持服务清单
硬件和软件
Apple 内购的 Xserve 计算机和配件, *** 将提供维护协助 :
! ***  提供服务器健康状态监控,每周递交一份服务器健康状态报告。
! 故障及时响应与排除,根据以下原则指定响应优先等级:
1级 - 重大故障。服务器系统或软件无法运行。
• 自行安装和部署的第三方软件或系统环境的配置导致服务器功能性故障。
" " " 响应时间:1小时之内。 故障排除时间:6小时之内。
• 苹果品牌软件或硬件故障导致关键任务应用程序重启、挂起或暂停。
选用 AppleCare 优质服务和支持计划,***  进行协助诊断。
" " " 响应时间:4小时。 故障排除时间:以实际状况或 AppleCare 诊断结果为准。
" " 2级 - 性能下降。服务器系统或软件不能发挥最佳性能,但仍可运行。
• 自行安装和部署的第三方软件对系统性能和功能造成有限或无直接影响。
" " " 响应时间:2小时之内。问题解决时间:24小时内。
• 苹果软件或硬件造成的服务器性能降低。
" " " 选用 AppleCare 优质服务和支持计划,***  进行协助诊断。
" " " 响应时间:4小时。 故障排除时间: 以实际状况或 AppleCare 诊断结果为准。
" " " " "
网络
Apple 将 Xserve 托管于 ***  在上海租用的机柜内, ***  将提供并协调执行保障服务:
! ***  和其服务商对网络连通性进行24*7(每天24小时,每周7天)的流量监控。
! 涉及网络连通性的故障在 1 小时内响应,4小时内排除。
! 针对电信部门常规的网络调整和维护,无论是否需要短时间中断服务,都应提前通知。
! 鉴于计算机及互联网的特殊性,因黑客、病毒、电信部门技术调整和骨干线路中断等引起的
第三方事件,应尽努力减少干扰。
数据备份和在线支持
***  负责维持日常的数据备份和在线支持
! ***  提供备份服务器,每天定时(每天4次,每周7天)备份日常数据。
! 提供每周7天,每天12小时面向苹果内部员工的双语电话支持以及所有经销商店邮件支持,
包括:
! 问题诊断,问题重现
• 软件使用过程中出现影响自身使用的问题。"
! 缺陷分析
• 软件使用过程中不影响自身使用,但可以改善用户体验。
• 网络因素造成影响用户体验。"
! 解决办法/方案
• 软件使用过程中出现的疑问。"
! 软件更新和修补
• 内容更新。"
! 紧急软件修复

译文

 

Support Services List  

Hardware and Software

***offers maintenance services to Xserve computers and accessories purchased by Apple.

***  monitors the server’s health and submits a weekly report on the results.

Any failures receive a timely response and removal. Response-grade priorities will be determined according to the following principles:

Grade I - Major failure. The server system or software will not work.

Functional failure of the server caused by self-installed and self-deployed third-party software or system environment configurations.

Response time: within 1 hour. Time of failure removal: within 6 hours.

The restart, suspension or pause of key applications caused by Apple-branded software and hardware failures.

AppleCare quality services and support plans are chosen and ***  helps conduct the diagnosis.

Response time: within 4 hours. Time for failure removal: measured according to actual conditions or the results of the AppleCare diagnosis.

Grade II – Performance decline. The server system or software will still work but not at optimal levels.

Limited or indirect impact on the performance and functions of the system caused by self-installed and self-deployed third-party software.  

Response time: within 2 hours. Problem-solving time: within 24 hours.

Declining server performance caused by Apple-branded software or hardware.

AppleCare quality services and support plans are chosen and ***  helps conduct the diagnosis.

Response time: within 4 hours. Time for failure removal: measured according to actual conditions or the results of the AppleCare diagnosis.

 

Network

Apple hosts Xserve in the cabinet ***  rents in Shanghai. *** will offer maintenance services and coordinate their implementation.

*** and its vendors conduct flow monitoring of network connectivity (24 hours a day, 7 days a week).

Responses to network connectivity failures will be made within 1 hour. Any failure will be removed within 4 hours.

Advance notice should be provided concerning regular network adjustment and maintenance conducted by telecom departments, no matter whether the short-time network service interruption actually happens or not.

Issues caused by third-party incidents such as hackers, viruses, technical adjustment by telecom departments, and interruption of trunk lines should be avoided in view of the special nature of computers and the internet.

Data Backup and Online Support

*** is in charge of daily data backup and online support.

*** offers a backup server and conducts daily data backups at a fixed time (4 times a day, 7 days a week).

*** offers a 7-day-a-week, 12-hour-a-day bilingual hotline for Apple staff along with the following email services for all distribution outlets:

Problem diagnosis with reconstruction of the issue.

When a problem affecting software usage occurs while using the software.

Defects analysis.

When a defect not affecting software usage occurs while using the software, but the user’s experience can be improved.

When network factors influence the user’s experience.

Problem-solving method/scheme.

When questions arise in the process of using the software.

Software upgrade and patch.

Contents are updated.

Emergency software restoration 

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语对:Chinese-English行业分类:IT and Communications

解决方案:Technical Document Translation时间:2007